ERIC HORBINSKI

[email-masked]

2517 South Howell Avenue
#3

Milwaukee, WI
53207

(414) 460-8518

OBJECTIVE

To attain a
position as a senior support analyst or desktop engineer.

HIGHLIGHT OF
QUALIFICATIONS

Over
7 years of helpdesk and desk side support experience

Motivated
to proactively identify and address current and future needs

A
proven track record as an efficient and creative problem-solver

Friendly
demeanor and the ability to communicate with techies and non-techies

Develop
and document procedures to transfer knowledge to clients and team

GENERAL SKILLS AND EXPERIENCE

HARDWARE: Dell Desktops and Laptops, Compaq Desktops
and Laptops.  Xerox, HP, Canon and
Epson printers.  Palm and
PocketPC-based handhelds.

SOFTWARE: Windows 9x-XP, MacOS 8-X, variants of
Linux.  Microsoft Office (95-2003),
Visio (5-2002).  Lotus Notes
(4.6-5).  Microsoft and Cisco
VPN.  Internet Applications (web,
email, ftp, nntp, telnet, etc).
Panagon Filenet.  Hyperion.  Peoplesoft.

NETWORKING/ADMINISTRATION: TCP/IP suite, IPX/SPX,
NetBIOS.  Wireless networking (WEP
and LEAP).  NT Domain / Active
Directory security models.  Novell 5
NDS.  Terminal Services / Citrix
Metaframe.  Lotus Notes ID
generation.  Exchange Mail Servers.  IIS 5.  MySQL databases.  Cold Fusion and PHP scripted web-sites.

DEPLOYMENT: Senior analyst assigned to campus-wide
workstation refresh; Lead Technician on Lotus Notes R5, Norton AV 7.5
deployments; developed corporate and departmental workstation images to reduce
deployment time and total cost of ownership.  Familiar with scripting installs and SMS
/ Tivoli
deployment architectures.

CERTIFICATIONS: Dell Certified Technician.  Pursuing MCSA / MCSE and I-Net+

WORK
HISTORY

SC
Johnson and Sons (Adecco), Racine,
WI

Desktop Support Technician                                                                 09/02
– Current

Johnson Controls
(Spherion), Glendale, WI

Desktop Support Technician                                                                 04/01
– 08/02

Jefferson Wells
International (Spherion), Milwaukee,
WI

Helpdesk Analyst                                                                                 12/00
– 03/01

General Electric
Medical Systems (Adecco), Milwaukee,
WI

High Availability Team                                                              07/00
– 12/00

(monitored
servers and network equipment globally with a 24x7 on-call rotation)

American Family (RHI Consulting), Madison, WI

Technical Support Analyst                                                                    08/99
– 06/00

Sitel Media and
Technology Services, Madison,
WI

Associate Support Engineer                                                                  08/98
– 08/99

University of Wisconsin
– Madison, Madison, WI

Technical Support Agent                                                                       12/96
– 05/98

EDUCATION

Unicersity of Wisconsin – Madison

Bachelor of Arts – Chinese Language / East Asian
Studies

AFFILIATION

Alpha Kappa Psi Business Fraternity (Madison chapter)   09/96 – 12/98

Positions held : Bylaws Chair, Social Chair, Chaplain

-References available on request-