ERIC HORBINSKI

[email-masked]

2517 S Howell Avenue #3

Milwaukee, WI 53207

(414) 460-8518

WORK EXPERIENCE

<TBODY> Deskside Support Specialist (Contract)

SC Johnson &
Sons

09-02 – Current</TBODY>

-perform desk-side support
for escalated trouble tickets for software, hardware, network and printing
issues

-examine and repair PC hardware and peripherals (Xerox & HP
scanners/printers and Dell desktops/laptops)

-administered Windows NT and Windows 2000 file and print servers in an NT4
Domain environment

-led a campus-wide workstation refresh involving over 1500 clients

<TBODY> Deskside Support Specialist (Contract)

Johnson Controls

4/01 – 8/02</TBODY>

-install
Lotus Notes R5 and Norton AntiVirus to 400 clients, troubleshooting
configuration and replication issues

-selected to travel to Michigan-based business unit headquarters to evaluate
project feasibility

-developed and deployed departmental windows 2000 workstation images for
desktops and laptops

<TBODY> Helpdesk Analyst (Contract)

Jefferson
Wells International

12/00 – 3/01</TBODY>

-participate in helping
create policies and procedures for a growing IT department

-create and maintain Lotus Notes and Windows 2000 Active Directory user
accounts

<TBODY>High Availability Team (Contract)

GE Medical
Systems

7/00 – 12/00</TBODY>

-conduct second-level support
over the telephone, via ReachOut and on-site for all helpdesk escalations

-monitor network servers and routers/switches and respond to outages during a
24x7 support window (on-call)

-participate in various projects including SMS client installation and package
deployment, webcast administration

<TBODY>Technical Support Analyst (Contract)

American
Family Insurance

8/99 – 6/00</TBODY>

-administer over 15,000 end
users, including corporate desktop and remote dial-in laptop and agency staff

-remotely service Windows NT servers using PC Anywhere and MS NT tools
(user/server manager)

-support Lotus Notes, MQ Series, and JetDirect connectivity from AS/400
mainframe, Netware and Windows NT

<TBODY>Associate Support Engineer

Sitel Media
and Technology Services

8/98 - 8/99</TBODY>

-support network
connectivity, mail and file servers for large international corporation

-conduct a variety of administrative and managerial tasks as Team Lead
Assistant

<TBODY>Technical Support Agent

Department
of Information Technology, University of Wisconsin - Madison

12/96 - 5/98</TBODY>

-provide
succinct verbal and written solutions to non-technically inclined clients

-participate in ongoing training program including VMS mainframe application
support

EDUCATION

<TBODY>University of Wisconsin - Madison : Bachelor of
Arts

December 1998</TBODY>

Majors: Chinese Language
& Asian Studies with a Concentration in Business