Eric Horbinski                                                                                                  414-460-8518

2517 South Howell, Milwaukee, WI  53207                                                       [email-masked]

Experience Profile

Client
operating systems including Windows 9x, 2000 and XP; Macintosh
8.1, OS X, and Red Hat Linux.
Network operating systems such as Windows NT 4 and 2000 (both the
Domain model and Active Directory) and Novell Netware 5.

Installing,
configuring and supporting a wide variety of software including the
Microsoft Office suite, Citrix, Hyperion applications, Filenet and
Peoplesoft.

Groupware
and messaging systems including the Lotus Notes/Domino system and
Microsoft Exchange / Outlook.

Deploying
and maintaining HP, Xerox and Canon personal and workgroup printers.

Support
tools including NT User and Server Manager, Computer Management (MMC),
Terminal Services, PC Anywhere, Remedy and Magic.

Administration
of network printers, file sharing (ACL permissions) and IIS.  Knowledgeable of SMS and Tivoli remote
management solutions.

In depth
understanding of networking models and protocols including the TCP/IP
suite, IPX/SPX and NetBIOS.

Dell
Premiere Access Certified – Hardware Technician.

Work History

Desktop Support (Contractor)

SC Johnson and Sons, Racine, WI

09/02 – Current

Desktop Support (Contractor)

Johnson Controls, Glendale, WI

04/01 – 08/02

Helpdesk Analyst (Contractor)

Jefferson Wells International, Milwaukee, WI

12/00 – 03/01

High Availability Team (Contractor)

GE Medical Systems, Milwaukee, WI

07/00 – 12/00

Helpdesk Analyst (Contractor)

American Family Insurance, Madison, WI

08/99 – 06/00

Helpdesk Analyst

Sitel Media and Technology Services, Madison, WI

08/98 – 08/99

Helpdesk Analyst

University
of Wisconsin, Madison, WI

12/96 – 05/98

Education

Chinese Language / East Asian Studies

University
of Wisconsin, Madison, WI

December 1998

References

References are available upon request.